Privacy Policy

We may collect information you provide directly, including your name, email address, telephone number, delivery or billing details, product interests, purchase information, and the contents of messages you send us. When a sale is recorded, we may associate contact details with transaction date, product category, amount, and customer-service notes.

Our website may also collect technical and usage information such as IP address, browser and device information, pages visited, referral or campaign parameters, and interactions with forms, links, and advertisements. We use cookies and similar technologies for essential functions, measurement, attribution, and advertising preferences. You can review or change available choices through the Cookie Preferences control in the website footer.

We use personal information to answer inquiries, provide quotes, process and document sales, coordinate service or delivery, maintain customer records, respond to product concerns, prevent fraud or abuse, operate and improve the website, measure business performance, and meet legal, tax, accounting, and security obligations.

Where required, we rely on your consent. We may also process information when needed to provide requested products or services, operate our business, protect our rights and systems, or comply with law. You may decline optional communications without affecting your ability to make a purchase.

If you verbally agree during an in-person showroom visit or sale, we collect the mobile number you provide and may use it to send one thank-you-for-visiting message and customer-care replies you request from Banga Furniture & Drapes. Our public website contact form does not enroll you in SMS messaging.

Verbal consent is recorded through our separate internal sales system. Consent records may include your mobile number, the date and time consent was recorded, the in-person collection source, and the version of the disclosure or policy provided to you. Providing a telephone number, visiting the showroom, or making a purchase alone does not create an SMS opt-in record.

Mobile numbers, SMS opt-in data, and SMS consent records will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. This is an express exception to any broader sharing permission described elsewhere in this policy. We may disclose this mobile information only to service providers needed to operate messaging, such as communications, hosting, security, and record-management providers, and only subject to appropriate confidentiality and data-protection obligations. Those providers may use the information only to perform services for us.

You can withdraw SMS consent at any time by replying STOP. For assistance, reply HELP or email bfd@hotmail.ca. Standard message and data rates may apply. Typically one thank-you-for-visiting message is sent after the in-person interaction; customer-care reply frequency otherwise varies.

Mobile information and consent records are retained and deleted according to the same business, legal, security, and privacy practices described below. Withdrawal stops future messaging but does not require us to erase records needed to document the request, maintain suppression, resolve disputes, or comply with law. Additional program details appear in our SMS Messaging Terms.

We may share information with vendors that help us operate our business, including website hosting, content management, email delivery, analytics, advertising attribution, payment or accounting, security, customer support, and communications providers. We may also disclose information when reasonably necessary to comply with law, enforce agreements, protect people or property, investigate misuse, or complete a merger, financing, sale, or transfer of all or part of the business.

Service providers receive only the information reasonably needed for their assigned work and are expected to protect it. We do not authorize them to use personal information for their own unrelated purposes. Regardless of these broader disclosures, mobile numbers, SMS opt-in data, and SMS consent records are never shared with third parties or affiliates for their own marketing or promotional purposes.

We retain information only as long as reasonably needed for the purposes described here, including customer service, transaction records, tax and accounting requirements, legal claims, fraud prevention, and opt-out suppression. Retention periods vary by record type. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.

We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system is completely secure. Depending on where you live, you may have rights to request access, correction, or deletion of personal information, or to withdraw consent. Some requests may be limited where retention is required or permitted by law.

To ask a privacy question or make a request, email bfd@hotmail.ca or call +1-416-400-3664. You may also write to us at 7171 Torbram Road, Unit 52, Mississauga, ON L4T 3W4, Canada.

We may update this policy as our practices or legal obligations change. The effective date and version at the top identify the current policy. Material changes will be presented through an appropriate notice when required.